Devin Harold Portfolio
Former Head of UXR at Verizon and research-infrastructure builder at Capital One, now Global Director of SmartOps Product Design at Byte (Yum! Brands) — case studies quantify labor-hour and dollar impact across 62,000+ franchise locations.
What makes it work
A breakdown of the choices that make this portfolio stand out.
Dollar-and-hour translation of research-driven design changes
Converting seconds saved per order into annual labor capacity in dollars is exactly the business-fluency translation that gets research taken seriously by executives.
Research infrastructure as its own case study
Describing an AI-powered research repository that doubled recruitment speed treats "how research gets done faster" as a legitimate case study.
Career arc from Head of UXR to design leadership
Documenting progression from research leadership to research-infrastructure building to cross-functional design leadership shows a credible growth trajectory.
What UX Researchers can take from this
Specific, actionable tips to apply to your own portfolio — no generic advice.
Translate operational research findings into dollar and labor-hour terms wherever possible.
Treat improvements to your own research process as a portfolio-worthy case study, not just an internal note.
If your career has moved from pure research into research-informed leadership, show that arc explicitly.
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